Customer Success professional who implements technical solutions and builds strategic client relationships. I transform complex systems into intuitive experiences that drive adoption rates and client retention. At Zonar Systems, I earned the "Above & Beyond" award while managing 30+ daily client interactions and consistently ranking among top 3 performers for customer engagement.

I develop comprehensive training programs and implementation playbooks that directly connect technical capabilities to business outcomes. My approach includes creating detailed documentation, conducting strategic business reviews, and designing success plans that identify measurable growth opportunities.

I coordinate cross-functional teams across product, engineering, and sales to ensure seamless implementations and strengthen client relationships. My bilingual capabilities (English/Spanish) enable effective communication with diverse stakeholders globally, supporting client satisfaction across markets.

Expertise: Customer Success Management • Technical Implementation • Relationship Development • Cross-Functional Collaboration • Training Development • Process Documentation • Success Planning • Client Retention • User Adoption • CRM Systems