Self-starting leader specializing in AI-driven Voice of Customer systems and feedback-to-roadmap execution. I help organizations design listening systems, data foundations, and operating rhythms that turn messy customer signals into clear priorities, measurable outcomes, and scalable AI transformation.

Adept at driving end-to-end project delivery, stakeholder engagement, risk management, and process optimization in Agile settings. Passionate about enabling secure, scalable, and innovative IT solutions that align with strategic business objectives,

* AI-powered listening systems (feedback ingestion, summarization, and insight workflows)

* VOC-driven product and CX strategy (from signal to roadmap and ROI)

* AI transformation for PM, CX, and Ops teams (use-case portfolios, governance, and change)

Open to new work and collaboration on utilizing AI to achieve true results.