I build AI-powered products that don’t just scale operations—they preserve the human connection at scale.
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I’m a Senior Product Manager at Amazon focused on transforming how companies engage with customers in an AI-driven world. I lead initiatives at the intersection of artificial intelligence, customer experience, and operations—designing systems that are both efficient and deeply human.
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What differentiates my work is a dual lens: execution and research. I am currently pursuing a Doctorate in Business Administration, where I am researching how AI-powered customer service shapes the balance between operational efficiency and human connection. My work is grounded in a critical question: as we automate more, how do we avoid losing what makes experiences feel human?
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At Amazon, I’ve led initiatives to scale social media customer support globally—supporting high-volume customer interactions across multiple platforms—while driving improvements in customer experience, operational efficiency, and resolution speed.
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I believe the future of product isn’t just about building faster or smarter systems—it’s about building systems people trust. As AI becomes embedded in everyday workflows, the companies that win will be the ones that balance intelligence with empathy.
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I’m particularly interested in building products at the intersection of AI, human behavior, and real-world workflows—where technology doesn’t replace people, but elevates them.

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